Incoming communications: email, WhatsApp, SMS and attachments inside the case file

In many practices, important information arrives through too many places: email, WhatsApp, SMS, calls, shared folders and loose attachments.

The issue is not only receiving messages. The issue is knowing which case they belong to, who reviewed them and which documents should become part of the work.

Fewer isolated inboxes

360Claims can receive communications directly in the application and assign them to the corresponding case file.

This helps email, WhatsApp, SMS and attachments stay inside the workflow. Communication becomes part of the operational history of the case.

Attachments with context

Received documents can be reviewed, validated and incorporated into the case file without breaking the flow.

For the user, this reduces manual searching. For the practice, it improves traceability, control and continuity between phases.