Platform for loss adjusting firms
360Claims brings communications, reports, remote inspections, invoicing and settlements around the case file, so your team stops rebuilding context and gets time back.
A platform for loss adjusting firms that need traceability, control and continuity in their work.
Invoicing and settlements by insurer and adjuster, connected to the case file. VeriFactu is available only for billing workflows in Spain.
5-day trial with no charge during the trial period · cancel whenever you want, with no commitment or cancellation fees.
22,000+
cases managed
130+
professionals on the platform
350,000+
case-file events recorded in the last year
AEAT
connected VeriFactu invoicing
Firms working with 360Claims
The outcome you need
The change is not another module. It is seeing what is missing, what has happened and what remains to settle without chasing information across tools.
Before: context is scattered
After: a case file ready to close
Customer experiences
Reviews shared by professionals who use 360Claims in their day-to-day work.
“After working with numerous loss-adjusting and insurance-company platforms, 360Claims is by far the best claims-management tool: technologically advanced, flexible and agile.”
Mónica Druet
Head of Technical Area · Avalon Peritaciones y Tasaciones
“After 8 months of use, 360Claims is the ideal tool. It evolves continuously and is always open to suggestions from those of us who use it every day. It is backed by a support team that resolves any issue with unusual speed. It is indispensable for professionalizing loss-adjusting management, not only for a firm but also for an independent loss adjuster: for control, billing, statistics and more.”
Juan Arenas
Technical Director · Estingper and Alacant Peritos
“We have tried similar platforms and none is as complete as this one, so well adapted to our needs and with continuous improvements.”
Silvia Revuelta
Administration Manager · Avalon Peritaciones y Tasaciones
“360Claims has helped us professionalize and streamline claims management. It is not static software: it keeps evolving and remains open to suggestions from the people who use it.”
José C. Pina
Technical Manager · Estingper and Alacant Peritos
“As a platform user, I consider it a very useful work tool. The features introduced make it increasingly easy to save time on day-to-day tasks. And, when a need arises, the development team responds quickly to resolve it.”
Alba Carmona
Back Office · Avalon Peritaciones y Tasaciones
“Managing a high volume of claims while maintaining maximum agility and profitability used to be a complex challenge. With 360Claims, we have achieved seamless integration between technical work and administration, eliminating manual tasks and bottlenecks. Being able to prepare the report entirely within the platform, without relying on external software, send it and invoice directly through VeriFactu demonstrates the quality and robustness of the product. Together with the ongoing, gradual integrations being developed with insurers, workflows are radically simplified. Real-time traceability, invoicing control and statistics make a substantial difference compared with other tools in the sector, ensuring optimal timelines and that no case file is left unattended.”
Francisco J. Muñoz
Technical Director · Estingper and Alacant Peritos
“360 is a step forward for loss-adjusting professionals, making both the work and claim follow-up easier.”
Maite León
Technical Director · Avalon Peritaciones y Tasaciones
“It makes managing interventions and processing claims significantly easier. Any issue is resolved quickly and effectively by the support team.”
Lorena Martínez
Technical Director · Avalon Peritaciones y Tasaciones
Sergio Valera
Founder of 360Claims
Connect with Sergio on LinkedInBuilt from inside a claims practice
For years, Sergio led a loss-adjusting firm working across Spain and, occasionally, internationally. The lack of management software that matched that operation led the team to build EvoCARE, their own tool, which they used from 2014.
Other professionals asked to use it in their own firms, but EvoCARE was a tailored solution for a single practice. That experience led to 360Claims: an evolution designed so every firm can have its own environment, incorporating everything learned through decades of real case-file management.
Economic closure of each case file
La operativa técnica y la económica comparten el mismo expediente, para que el cierre no dependa de hojas de cálculo, correos o memoria.
The real problem
An assignment arrives, an email lands, a WhatsApp message comes in, a document appears and someone calls. Context gets scattered, and the team has to find it again before every follow-up, report or decision.
Email, WhatsApp, documents and calls live outside the case file. Before replying or deciding, the team has to rebuild the context again.
Files are downloaded, renamed and uploaded again. Data is copied between places. Follow-up depends on remembering who spoke to whom.
When visits, reports, invoicing and settlements are not connected, it is hard to see what is blocked, what is missing and where time is being lost.
You should not have to rebuild the case file every time you need to act.
360Claims is built for how a loss adjusting firm actually works: case files, remote inspections and settlements by insurer and adjuster.
Connected operations
360Claims organizes the firm around the case file. Every action keeps context, every data point feeds the next phase and every decision remains traceable.
Not modules. Connected operations.
Case file as operational center
Opening data, policy information, coverage, activity, tasks, documents, communications, technical work and invoicing live together in the case file.
Users work with a clear view of the case without jumping between tools or rebuilding information that should already be available.
When someone hands over or picks up a case file, the next step, communications and decisions remain in the same context. The firm keeps continuity between people and control over every stage.
Communications and attachments
Email, WhatsApp, SMS and received documents are linked to the case. Attachments can be reviewed, validated and incorporated without breaking the workflow.
Communications become part of the real case history.
Received documents can be reviewed and incorporated without breaking the workflow.
The team classifies, assigns and clears pending messages with traceability.
Platform pillars
360Claims covers the full loss adjusting cycle without separating technical, operational and economic work.
Useful AI because it works inside the case file, with real context and professional control.
Email, WhatsApp, SMS and received documents are linked to the case for traceability.
Valuations, calculations, text and reports come from the work performed, with professional review.
Remote inspections and evidence are linked to the case file, not left as isolated call output.
Invoicing, collections, settlements, rules and pending amounts connect with real operations.
Insurers, coverage, templates, tariffs, supervision and workflows adapt to how each firm works.
Claimy
Claimy is not a generic chatbot or an external tool. It is part of 360Claims and appears where it adds value: inside the case file, with context and human review.
Control profesional
Economic control
In many firms, technical work ends in one place and economic control starts in another. 360Claims connects that economic layer with the case file.
Invoicing is linked to the work performed and the information in the case file.
The firm can control rules, pending amounts and conditions by adjuster, insurer or type of work.
360Claims helps prepare and structure the information needed to close the case economically.
360Claims prepares and structures the settlement. Payment is made outside the platform.
VeriFactu and operational compliance
360Claims supports VeriFactu through series configuration, digital certificate setup, AEAT communication and control over which invoices are reported.
Correct VeriFactu usage depends on each client configuration, series and invoicing flow. 360Claims provides the functional base; it is not communicated as a universal legal guarantee.
Designed for loss-adjusting firms in Spain · VeriFactu/AEAT invoicing connected to the case file.
Plans
From €39.99 per license/month · 5-day trial · optional assisted implementation.
There is no charge during the 5-day trial. If it is not a fit, you can cancel whenever you want, with no commitment or cancellation fees.
An evolving product
We publish updates that affect day-to-day firm work, with a date and details for every change.
The My Company section of 360Claims has a new structure. Insurers are now part of a Clients group alongside practices/brokers and private clients, with new configuration options for each type.
360Claims launches its referral programme: the referring customer receives 10% of the new practice’s subscription every month, while the new practice gets 10% off for 6 months.
Version 3.1.26.005 strengthens the integrity of billing fee schedules, protects items already used in invoices, and adds the External Technician role for adjusters working outside the regular team.
Before requesting a demo
These are the questions worth resolving before deciding how to organize case files, invoicing and team work.
Not to assess whether the workflow fits your firm. In the demo we review series, digital certificate and invoicing workflow; final compliance depends on each customer configuration and tax advice.
Before proposing onboarding, we review which data and case files you need to retain. The scope depends on how your current information is organized, and we define it with you before committing to a migration.
The demo follows a real case-file journey so directors, adjusters and administration can assess the change in daily work. Assisted onboarding is optional and defined around your team and workflow.
No. 360Claims is organized around the loss-adjusting case file: technical work, communications, invoicing, settlements and economic control share the same operational context.
We can review assisted onboarding when a firm needs it. Its scope is agreed according to licenses, data to prepare and the workflows you want to activate.
The best way to understand 360Claims is not to see a list of modules. It is to walk through a full case and understand the 5-day trial plus optional paid assisted implementation, which can usually leave your practice operational within 24-48 hours without consuming your trial period.
