Privacy Policy

1. Introduction

360Claims is a platform designed to manage claims and generate expert reports. By using our services, you trust us to manage personal and sensitive data of third parties. This policy explains how we handle such information, in compliance with applicable regulations.

2. Data We Collect

2.1. Data Provided by the User

• Expert data: name, email, phone number, and other professional information necessary to use the platform.
• Third-party data: names, addresses, claim details, photos of damages, documents related to claims, and any other data entered into the platform.

2.2. Automatically Generated Data

When using 360Claims, we collect usage and technical data such as IP addresses, device type, operating system, and platform usage statistics to improve the service's performance and security.

3. How We Use Your Data

The data collected is used for the following purposes:

• Managing claims and generating expert reports.
• Securely transferring data to insurance companies to expedite the claim evaluation and resolution process.
• Improving and optimizing the platform's performance.
• Complying with audits and legal requirements in the applicable jurisdictions.

4. Data Sharing

We share data exclusively with:

• Insurance companies integrated into the platform, as permitted by the user.
• Regulatory authorities when required by law.
• Service providers for the maintenance and improvement of the system.

5. Data Protection

We implement technical and organizational security measures to protect your data against unauthorized access, loss, alteration, or improper disclosure. These measures include encryption, access controls, and continuous monitoring of our infrastructure.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, unless the law requires a longer retention period. Users may request the deletion of data not legally required.

7. User Rights

You have the right to:

• Access your personal data and obtain a copy of it.
• Rectify inaccurate or incomplete information.
• Request the deletion of non-essential data.
• Limit or object to the processing of your data in certain cases.

To exercise these rights, you can contact us through the contact details provided in the contact section.

8. Changes to this Policy

We may update this Privacy Policy to reflect changes in our practices or applicable regulations. We will notify any significant changes through the platform or by email.

9. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us via:

• email: soporte@360claims.com